I always schedule a free 30 minute ‘Getting Acquainted Call’ before accepting a new client. It’s a chance for me to get a sense of you (or your child), what your needs are and how I can serve you best, and it’s a chance for you to ask me any questions you may have about working with me.
It isn’t therapy or coaching, just a chat with no obligation to sign up to working with me if we don’t feel we are a good match for each other.
I do these calls on Mondays between 11am and 3pm. Please book your Getting Acquainted Call using my online booking system. This shows my availability and allows you to choose a time that suits you.
Once clients are accepted for therapy, appointments for adults can be held either in person at Sunshine Barn in Osmaston, near Ashbourne, Derbyshire, DE6 1LX, or via or via Zoom – a free, confidential, online video meeting service which has a very high standard of confidentiality and date security. (There’s no need to download any software or set up an account to use Zoom, just click on the link which will be sent to you when you book a Zoom appointment.)
Please note: Zoom appointments are only available for adults, not for children or young people.
Appointments are offered between 11.00am-6.30pm Tuesday to Thursday.
Counselling/coaching/EFT sessions with Frances normally last 50 minutes for adults and couples, and 45 minutes for children and young people. 90 minute sessions, VIP days and half-days can also be arranged if required, please contact Frances for further details.
At the start of our work together I will send you a link to my online appointment booking system. This shows my availability and allows you to choose a day and time to suit you. It also allows you to change and cancel appointments without the need to contact me in person.
Payments are taken at the beginning of our work together. I accept all major cards or you can use Stripe or Paypal (you don’t need an account with either, just your email address and debit/credit card).
I kindly request 48 hours notice to cancel or re-schedule an appointment. I am unable to give refunds if clients fail to attend a session, or do not give the required notice of cancellation.
Late arrival will deprive you of your allocated time with your therapist. As a courtesy to the client who has booked the next appointment, your session will still end at the original time scheduled.
For full details of the complementary therapies we offer, or to book a treatment, please contact Frances.